90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
27th Nov 2024
reviewed by 'Neil P'
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1194 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Jun 15,2021
Jun 15,2021
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Lovely and very efficient! Could not have asked for anyone more helpful making everything stress free for us! Thank you...
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Jun 10,2021
Jun 10,2021
41
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I have been waiting for months for a refund of a car parking space, which I was unable to use because Ascend couldn't provide me with the fob in time.
They provide an awful service. I have left numerous voicemails and sent countless emails and ...
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Jun 09,2021
Jun 09,2021
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Really great service from Ektha, she managed to secure us the apartment efficiently and quickly. My move in date was after the available date which she managed to negotiate with the landlord, and also reduce the rent for us. She also managed to accommodate our ...
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Jun 02,2021
Jun 02,2021
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I had been super happy with the service of the agent Adam Fairhurst. He helped me all the way to get the apartment I wanted and I managed to get it for me at the end. I am very happy. Thank you for all the ...
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Jun 01,2021
Jun 01,2021
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I've had an excellent and really positive experience so far with Adam at Ascend! Emails are responded to quickly and he is always easy to get hold of. He's answered questions I've had quickly and thoroughly. He's gone above and beyond to assist us in ...
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May 28,2021
May 28,2021
32
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Signing up as a tenant couldn't have gone better. My initial review was 5 stars. However, the problems begin after they have you. Please look at their Google reviews for the reviews from current and past tenants. They encourage people to review on this website during ...
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May 27,2021
May 27,2021
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Adam was so helpful, I couldn't have faulted the service at all! He was really welcoming, showed us the flat and then helped us through the whole move in process...
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May 25,2021
May 25,2021
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From finding the flat to completion Adam has been brilliant. He has communicated via phone, text and email regularly and has answered every query promptly. I have experience of renting flats in Manchester with several different agencies and this has been by far superior to ...
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May 25,2021
May 25,2021
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Excellent organization of a number of viewings, the timing of which worked out perfectly. Adam was very knowledgeable with regard to the building’s electronic systems, rental arrangements and on site facilities. He explained the formalities of the lease process very clearly in a step ...
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May 21,2021
May 21,2021
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Ektha was very friendly, professional and always willing to assist you with what you are looking for. She showed me around and provided all details to my enquiries which made securing the apartment and making a decision on time very easy for me....
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Apr 27,2021
Apr 27,2021
62
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Do yourself a favour and do not do business with this agency.
I have reported a water leak 6 months ago and they have still not fixed it. I have been calling and emailing but they use the excuse of "working from home" to not to ...
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Apr 26,2021
Apr 26,2021
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The Friendly and approachable atmosphere made the viewing a pleasant experience. We were able to ask all the questions we wanted to and had ample time to look around the property....
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Mar 30,2021
Mar 30,2021
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Corey was great with the whole process, he was always there to help and replied very quickly. Made the process very easy and straight forward....
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Mar 30,2021
Mar 30,2021
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Great communication and quick referencing, friendly and helpful team all round. I highly recommend Ascend as a letting agent for tenants...
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Mar 23,2021
Mar 23,2021
41
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DONT USE - ridiculous deposit deductions - awful customer service
I'm not one to leave a review, normally. I thought that it is needed to try and spare someone else the same experience.
Up until now I have been lucky it seems with my landlords / ...
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Mar 22,2021
Mar 22,2021
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Ektha was very friendly and responsive throughout the entire application process. She answered any and all queries I had and made sorting the flat a breeze....
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Mar 19,2021
Mar 19,2021
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Ascend properties were able to help us find a great place in a location we were happy with very quickly. They had a great selection of properties available, and Ektha was so helpful throughout the process. She was able to provide answers to all of ...
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Mar 19,2021
Mar 19,2021
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Katie Blackburn
Was so friendly, helpful and assertive right from the start. Most estate agents we have dealt with never got back to us. Katie kept me informed and even called and emailed out of Hours to keep us updated.
Not only was she helpful ...
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Mar 18,2021
Mar 18,2021
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Katie Blackburn you have been very helpful even more than what I expected as I’ve not done this before I was t sure what to expect but you really help me and my friend so thank you so much...
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Mar 18,2021
Mar 18,2021
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The experience was really professional, with good value and quality.
The deposit is a bit high but the property is worth living in....
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Mar 17,2021
Mar 17,2021
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Katie has been very helpful to me, she showed us around the apartment and was very nice and kept us very informed. She explained things well and had answers to all of our questions. If I had more questions I could always message her and ...
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Mar 13,2021
Mar 13,2021
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wooow what a great agency to deal with. I was really pleased with Ascend service. the agent Ardent who viewed the property was such a nice person very provisional and responsive,
he answered all the Questions and helped us with the offer process. within a ...
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Mar 12,2021
Mar 12,2021
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Since the first minute Katie was very kind and profissional. For the first time since I have been in this process I really felt like she wanted to help me and that was amazing. The process was very simple, she was always available to answer ...
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Mar 11,2021
Mar 11,2021
70
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Every single problem takes weeks of constant emailing, calling and threatening legal and council action to get sorted.
The move-in date was delayed because the epc certificate wasn't valid, we weren't informed of this until a day before we were supposed to collect the keys. ...
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Mar 10,2021
Mar 10,2021
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We spotted the property we were interested in and we were booked in for a viewing very quickly. Katie showed us around and answered all our questions and has been very attentive throughout the whole process....
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Mar 10,2021
Mar 10,2021
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The process has been incredibly quick and seamless and Katie has been so helpful along the way! I always worry about the process of renting and how complicated it can be but everything was so smooth!...
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Mar 10,2021
Mar 10,2021
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Very nice and professional service. Ektha was incredibly helpful and even pulled a few strings to help us move in exactly when we needed. So much appreciated to find such nice support. Thanks a lot!...
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Mar 10,2021
Mar 10,2021
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We spotted the property we were interested in and we were booked in for a viewing very quickly. Katie showed us around and answered all our questions and has been very attentive throughout the whole process....
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Mar 09,2021
Mar 09,2021
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Katie communicated with me via email and also phone calls regarding a range of properties at Empyrean when I enquired and provided an excellent service.
She spent time answering a range of questions and helped me to choose a suitable apartment without bias, which I ...
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Mar 09,2021
Mar 09,2021
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Katie who showed us around was really warm and friendly and made us feel very at ease! She's the nicest person I've had show me a flat so deffo 5 stars from me. She's also been very helpful with letting us know the next steps in ...
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Robert
(331)
Amanda Field
(45)
Ardent
(42)
Ektha Mehta
(35)
Adam Stephenson
(26)
Adam
(25)
Tom Billington
(23)
Lucy Sexton
(23)
Faye Newton
(20)
Katie
Lucy Wakeland
(16)
Ewan Rowe
(16)
Lora Barker
(15)
Fiona Trigg
(15)
James Hardern
(9)
Mark Lewin
(5)
Eleanor Crockett
(4)
Stephanie Bates
(3)
Robyn Young
(3)
Oliver Sacks
(2)
Corey
(2)
Nicole Moore
(1)
Adam Mack
(0)
Josh
(0)
Henry
(0)
Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
Complaints Procedure
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
